Delivery Policy

How we get your order to you in Maiduguri, or get it ready for pickup at a branch near you.

Last updated: 22 October 2026

This policy explains how delivery and pickup work when you buy from Elim Pharmacy General Merchants (PCN Reg. No. 008719), a community pharmacy in Maiduguri, Borno State. It works together with our Terms & Conditions and our Refund and Returns Policy.

1. Where we deliver

We deliver within Maiduguri and its environs. If you are outside this area, chat with us on WhatsApp before you order. We will tell you if we can arrange delivery to you.

2. How delivery works

Delivery is by special arrangement with you. It works like this:

You place your order on our website and pay securely through Paystack.
We check your order. If it has a prescription medicine, our pharmacist checks your prescription first.
We chat with you on WhatsApp at 0708 850 7227 to confirm your address, a delivery time and the delivery fee for your area.
We pack your order and send it out at the agreed time.

We reply to messages every day from 8:00 AM to 10:00 PM.

3. Delivery fees

The delivery fee depends on where you are in Maiduguri. We always tell you the fee on WhatsApp before we send your order. If you do not agree with the fee, you can choose free pickup at a branch, or cancel your order for a full refund.

4. Delivery times

We agree a delivery time with you when we chat. Delivery times are estimates. Delays can happen because of weather, security, traffic or other events outside our control. If we are running late, we will let you know.

5. Free pickup from a branch

You can collect your order at no cost from any of our branches, open every day from 8:00 AM to 10:00 PM:

Main branch: No. 2 Lagos Street, Off Bama Road, Maiduguri
Shehu Laminu Way, Maiduguri
Depot: Plot 2, Polo Street, Off Circular Road, Maiduguri

Please wait for our message that your order is ready, and bring your order number. See all branch details.

6. Receiving your order

Someone aged 18 or over should receive the order. For some medicines we may ask to see ID or the original prescription before we hand them over. Please check your order when it arrives. If anything is wrong, damaged or missing, tell us within 48 hours, as explained in our Refund and Returns Policy.

7. Medicines that need special care

Some items, such as vaccines and some injections, must stay cold. To keep them safe, these may only be available for pickup, or for special delivery arranged by us.

8. If we cannot reach you

If no one is available at the agreed time, we will contact you to arrange a new time. A second trip may have an extra fee, and we will agree it with you first. If we still cannot reach you, we will keep your order at the branch for pickup, or refund you under our Refund and Returns Policy.

9. Contact us

Questions about a delivery? Call 0708 850 7227 or 0802 372 2767, chat with us on WhatsApp, or email info@elimpharmacy.com.ng.

Our pharmacy work is supervised by our Superintendent Pharmacist, Pharm. Role Olalekan Oladele.

Need help with a delivery?

Our team is on WhatsApp every day from 8am to 10pm.